What is Customer Service?
Customer service refers to the assistance and support provided to customers before, during, and after they purchase or use a product or service. It’s a critical part of business success, as it helps build loyalty, resolve issues, and ensure a positive customer experience.
Customer Support Channels:
- Phone support: Direct interaction through phone calls.
- Email support: Written communication via email to address queries or issues.
- Live chat: Instant messaging on websites for real-time assistance.
- Social media: Providing support via platforms like Twitter, Facebook, or Instagram.
- Self-service: Offering FAQs, knowledge bases, or automated bots for customers to resolve issues themselves.